CONTACTING CUSTOMER SERVICE
Send 1 email. We will respond within 48-72 hours of your email. Sending multiple emails will delay a response.
Address change?
In the subject, put Address change and your order number. THIS MUST HAPPEN IMMEDIATELY. We ship everyday. We HIGHLY suggest you triple check your address. This is not guaranteed that the mistake on your address that you provided will be updated in time. If the order ships to the incorrect address, We are not responsible for replacement. We ship to the address provided. Correcting the address is a courtesy on Our end IF it’s caught in time.
Order status?
Put order status and your order number in the subject of your email.
Missing item?
Put missing item and your order number in the subject of your email.
Do not send an email and a message on Facebook and a message on IG. Please select on medium. Multiple messages on multiple platforms will increase confusion and unnecessary over communication.
SEND a message/email with your question. Leaving a question on a video or post will not be answered in a timely fashion, we don’t always see them right away.
Carter World Closet Customer Support Team